I write this blog under the assumption that we’ve all heard enough about the devastating impact of 2020 on lives and livelihoods worldwide, and that the banking and financial services industry had no immunity...
2020 was an extraordinary year. For those in the entrepreneurial world, it was of course a time to contend with various challenges around growth, but almost everyone had to also innovate and rethink how...
There are many jargons in today’s world of business and technology. Cloud, AI, and machine learning are some of them. Here, we will look at API (application-programming interface) and microservices. Let me try demystifying...
The Internet of Things (IoT) is a system linking any device to the Internet and to other connected devices. It is a giant network of connected things and people that allows the sharing of...
Digital transformation / Marketing automation / Omnichannel marketing
by Mani Gopalaratnam · Published
As new channels and devices proliferate, as increasingly digitally-savvy consumers adopt new behavioral patterns and shifting expectations of what amounts to “good service,” as business models undergo digital transformations, the banking, financial services, and...
The rapid rise of new technologies has caused data storage to surpass more and more organizational and cloud boundaries. There are understandable concerns about the security challenges this could pose. These challenges are only...
Culture / Leadership / Marketing automation / Marketing strategy / Thought
by Mani Gopalaratnam · Published
Covid-19 has presented unprecedented challenges and opportunities to the entire world. A new normal has emerged with the prolonged suspension of our everyday activities in all walks of life that is reshaping everything—work, school,...
2019 saw the continued shift in the adoption of cloud platforms from “Infrastructure as a Service” to “Platform as a Service.” Cloud-based applications also gained greater acceptance in regulated industries such as BFSI and...
Simply put, digital transformation fundamentally changes how a business operates and the value it delivers to its customers by integrating digital technology into every aspect of the enterprise. But let me be clear. Digital...
Although it may not rank among today’s hottest issue in marketing, the intersection of CRM and omnichannel marketing automation merits some serious consideration. This is especially true for marketers who lack a clear understanding...
